Overview

Raleigh Transfers ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you visit raleightransfers.com and place an order with us.

1. Information We Collect

We collect the following types of information when you use our website or place an order:

Personal identification: Full name and email address.
Shipping information: Delivery address, city, state, and ZIP code.
Payment information: Payment is processed entirely by Stripe. We never see or store your full credit card number, CVV, or bank details.
Order data: Products ordered, quantities, file uploads (artwork), and order history.
Communications: Messages you send us via email or the contact form.

2. How We Use Your Information

To process and fulfill your orders.
To calculate shipping costs and generate shipping labels via UPS and USPS.
To send order confirmations, shipping notifications, and tracking information.
To respond to customer support inquiries.
To send promotional emails or newsletters — only with your consent. You can unsubscribe at any time.
To improve our website and product offerings.

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We share your data only as necessary to operate our business:

Stripe: Payment processing. Your payment information is transmitted directly to Stripe and governed by their privacy policy.
UPS / USPS: Shipping carriers receive your name and delivery address to fulfill shipments.
Legal requirements: We may disclose information if required to do so by law or in response to a valid legal process.

4. Data Security

Our website uses SSL (TLS) encryption for all data transmitted between your browser and our servers. Payment data is handled exclusively by Stripe, which maintains PCI DSS compliance. We implement reasonable administrative and technical safeguards to protect your personal information, though no method of transmission over the internet is 100% secure.

5. Cookies

We use essential session cookies to maintain your shopping cart and session state while you browse our site. We do not use third-party advertising cookies or tracking pixels. You can disable cookies in your browser settings, but this may affect cart functionality.

6. Data Retention

We retain order records for a minimum of three years for accounting and legal compliance purposes. You may request deletion of your account and associated data at any time (see Your Rights below). Note that we may retain certain transaction records as required by law.

7. Your Rights

You have the right to:

Access the personal data we hold about you.
Correct inaccurate or incomplete information.
Delete your account and personal data (subject to legal retention requirements).
Opt out of marketing communications at any time by clicking the unsubscribe link or emailing us.

To exercise any of these rights, contact us at raleightransfers@gmail.com.

8. Children's Privacy

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will post the updated policy on this page with a revised "Last updated" date. Continued use of our site after changes constitutes acceptance of the updated policy.

10. Contact

If you have any questions about this Privacy Policy, please contact us at:
Raleigh Transfers
31 Davella Dr, Unit 9, Fuquay Varina, NC 27526
raleightransfers@gmail.com

Privacy Policy